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Building - Time of Sale

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1. How long is a report good for?

Time of Sale reports are good for one year for the current owner.

2. What if I am selling my house "as is"?

The buyer may assume the hazardous items by submitting the buyer acknowledgement letter and a copy of the time-of-sale report for approval prior to the sale of the property.

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Building Permits and Inspections

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1. How much will my permit cost?

Most permit applications list fees. Some residential building project valuations are based on square footage. Many permits are based on a flat fee effective January 1, 2018.  ePermits are now available for flat fee permits.

2. Do I need a fence permit?

Yes, the City requires a fence permit for any new fences that are installed or if fence sections are being replaced. This permit helps ensure that the fence meets zoning requirements, such as where it can be located on the property, maximum height requirements, and type of fencing material.

A copy of the fence permit can be found here: Fence Permit Application

Some of the fence requirements to be aware of:

• Property lines must always be confirmed by the property owner prior to the installation of a fence. 
  • The City does not have service for finding your property pins. This can be done by the homeowner with the use of a metal detector. If you are unable to find your property pins, you will need to obtain a notarized consent form that is signed by your neighbors stating that they are ok with where you are placing your fence or have a survey of your property done.
• Fence Height Maximums
  • Front Yard
    • Fences made of wood or other materials that are not 50% see through- 3.5 feet maximum height.
    • Fences made of chain link, picket, wrought iron or another approved material that is 50% see through - 4 feet maximum height.
  • Rear Yard
    • Rear yard fences can be up to 6 feet in height regardless of the material.
• Corner lot properties cannot place a fence within the visibility triangle area. This applies to corner lots that abutt an intersection or an alley that goes onto the main road. Please contact the Community Development Department (651-554-3270) with questions about this.

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City Clerk

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1. Where do I pay my property taxes?

Property tax payments are handled through Dakota County Property Taxation and Records. Property and Taxation Department

2. Where can I get a birth or death certificate?

Both certified and non-certified birth and death certificates are available at Dakota County service and license centers. Dakota County

3. Where can I apply for a marriage license?

Marriage licenses are issued by Dakota County by calling 651-438-4313 or on the County's website. Dakota County

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City Clerk - Elections & Voting

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1. Who represents me? How do I find out who my State Legislators are?

Legisative Districts can be found on the State's website. Legislative Districts

2. Where do I vote?

You can find out where your polling location is located by visiting the Secretary of State's website or by calling the City Clerk's Office at 651-554-3200. Secretary of State Elections Department

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City Clerk - Licenses

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1. Is there a limit of number of dogs or cats I can license?

Yes. There can be no more than one dog, six months of age or older, for each 2,500 square feet of lot area comprising the premises for the dog. There can be no more than four cats, six months of age or older on any residential premises within the City.

2. Do I need a license for a garage sale?

No, you do not need a license for a garage sale. Garage sales may not last longer than four consecutive calendar days, may not be held more than twice each year at the same address and garage sales shall be conducted so as not to obstruct or interfere with pedestrian or vehicular traffic.

3. Does the City require a license for charitable gambling?

The City does require approval of Charitable Gambling Premise Permits and Lawful Gambling Exemptions. The Minnesota Gambling Control Board regulates and approves all gambling licenses in accordance with City Code Chapter 11. Forms are issued and provided by the Minnesota Gambling Control Board. MN Gambling Control Board

4. How can I contact the Better Business Bureau?

To check out a business, you can call the Better Business Bureau.

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City Clerk - Rental Housing Licensing

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1. Do I need a rental license if I am renting to a family member?

No, if those persons are legally related to each other in a linear relationship such as spouses, grandparents, parents, children, grandchildren and siblings. Family does not include branching relationships such as aunts, uncles or cousins.

2. How long is my rental license valid for?

Rental licenses are good for a period of one year and expire on May 31st of each year.

3. Does my rental property require an inspection?

Yes. All rental properties must be inspected by a licensed Housing Evaluator. Rental inspections are valid for a period of three years. The City will also accept a Time-Of-Sale Inspection report in lieu of a rental inspection but must be dated one year from the date of the rental license application. A listing of Housing Evaluator can be found on the Rental Housing Licensing page.

4. Can I use a Section 8 Housing Inspection Report for my rental license?

No. You cannot submit a Section 8 Housing Report in lieu of a rental inspection.

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Community

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1. Where do I apply for a dog or cat license?

Dog and cat licenses are handled by the city clerk's office. Forms are available at the city clerk's office or at City Hall.

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Engineering

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1. Will the city survey my lot lines?

The city does not survey lot lines. You may be able to find your lot lines by finding your property irons (iron rods driven in the ground on property corners) by using a metal detector and knowledge of your lot dimension. Property information is available on the Dakota County GIS website.

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Engineering - Sidewalks

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1. Who is responsible for snow removal on the sidewalk?

The adjacent property owner is responsible for clearing the sidewalk of snow and ice within 12 hours after a snowfall. Please call the Code Enforcement Officer to report a complaint about sidewalk shoveling at 651-554-3216.

2. Why do I have to pay for the sidewalk repairs?

In accordance with the City’s Code of Ordinances (Sec. 54-4b), the sidewalk maintenance and repairs costs are the responsibility of the property owner.

3. Why did the City mark that section of sidewalk?

The City is responsible to implement a program for annual inspection for sidewalk maintenance and repair. If the resulting inspection finds a vertical gap of ¾ inch or more between sidewalk panels, it is considered a tripping hazard. Once a trip hazard is found, City staff will mark the sidewalk with paint to delineate the location of the repair and notify property owners by letter for the necessary repairs.

4. What if the boulevard tree roots are pushing up the sidewalk panel?

The beautiful tree-lined boulevards are a valuable South St. Paul amenity. However, one of the results of this amenity is tree roots can push up sidewalk panels and create tripping hazards. The City may make panels smaller (but not less than 4’ in width) around the tree in order to accommodate the tree roots. When the sidewalk panel is removed, the contractor will cut and grind up the tree roots under the panel before pouring the replacement sidewalk panel. The City Policy recognizes that the tree roots may push up the panel again, and if it happens within 6 years of the sidewalk repair, the City will pay 80% of that repair.

5. The boulevard tree roots are pushing up the sidewalk panels. Would the City cut down the boulevard tree?

The City will not remove a boulevard tree unless it is dead or dying. A tree will be replaced if the boulevard is of sufficient width to limit future damages to City infrastructure and if the replacmeent tree can be located in an area that will support tree growth.

6. I received a letter about repairs to the sidewalk. Who will be doing the sidewalk repairs?

The property owner has a choice to contract privately for the necessary repair work or have the City’s contractor complete the work. The City competitively bids or quotes the sidewalk improvement project each year. The City awards the project to the lowest responsible, licensed and bonded, bidder and City staff will perform the construction administration. If you choose to contract the necessary repair work privately, the contractor must be licensed and bonded by the City and written notice provided to the City Engineer’s office along with a completed permit application to complete the work.

7. If I have the City make the repairs, how do I pay for this?

The City will send you an invoice for the work when the contractor has completed all the repairs. You will have 30 days to pay the invoice in full without interest. Whatever portion you do not pay will go onto the property taxes over 5 years with a relatively modest interest rate.

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Engineering - Street Projects

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1. When do I pay my assessment?

For Street Projects, the City holds an assessment hearing, usually in September or October. After the assessment amount is approved by the City Council, you have 30 days to pay the assessment to the City without any interest charged. After the 30 days, the City sends the assessments to Dakota County, and it will appear on your property taxes with interest over the number of years set by the City Council.

2. Is there a Senior Citizen discount on assessments?

There is not a Senior Citizen discount on your assessment.

3. How do I find levied assessment information?

Dakota County handles levied assessments for the City of South St. Paul. Dakota County has a way to view tax information on the property. On the GIS website, click "Quick Search" and enter your property address. Typically a drop down menu appears, click on the address that references Tax Parcels. On the information that pops up, there is a link to "Tax Facts". Click on Tax Facts and review the 2 to 3 page document. For Special Assessments, look at the last page of the Tax Facts to find any levied assessments, what the assessment is for, and pay-off amounts.

4. What is the assessment policy?

The City Council has approved this assessment policy: South St. Paul Assessment Policy

5. What is the Senior Citizen Deferral?

Under Minnesota Statutes, Section 435.193 to 435.195, the South St. Paul City Council may, in its discretion, defer the payment of these special assessments for any homestead property owned by a person 65 years of age or older for whom it would be hardship to make the payments. When deferment of the special assessments has been granted and is terminated for any reason provided by law, all amounts accumulated, plus applicable interest, become due. Any assessed property owner meeting the requirements of this law and Ordinance No. 746, adopted under it, may apply to the City Clerk on the prescribed form for such deferral of payments of these special assessments. If you qualify and wish a deferment, then contact the City Clerk at (651)554-3204.

6. What is a Proposed Public Improvement Hearing?

A public improvement hearing is a consideration by the City Council of a street or alley construction or rebuilding, the installation of utility (water and/or sewer) lines or similar work which will be specially assessed against certain properties.

7. Improvement Hearings - how do they occur?

A Public Improvement hearing is held for one of two reasons: 1. a petition by 35% or more of the owners abutting the area to be improved, or 2. the Council may, by its own initiative, call for a hearing on a proposed improvement.

8. Why have Public Improvement Hearings, especially when the Council initiates the proposal?

Aside from legal requirements, hearings are held for the purpose of encouraging citizen participation. It is true that the Council is responsible for ordering or abandoning a proposed improvement, but they do so only after they have heard the arguments by the affected residents.

9. Improvement Hearings - how many votes are required to order an improvement?

An improvement petitioned by the citizens requires a simple majority (four (4) yes votes).
A council initiated proposed improvement requires six (6) yes votes.

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Engineering - Trees

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1. Who do I call if my boulevard tree needs to be trimmed ?

Please contact the Public Works Department at 651-554-3225 to put your address on the tree trimming list.

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Engineering - Water - Watering Schedule

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1. When is the sprinkling ban?

The sprinkling ban is every day between the hours of 10 a.m. to 5 p.m. This applies to all property within the City of South St. Paul.

2. Why is the city instituting a sprinkling ban?

The city is required by the Department of Natural Resources (DNR) and the Minnesota Department of Health (MDH) to have a Water Supply Plan. This Water Supply Plan is also part of the city's Comprehensive Plan.

These plans are required and must be approved by various state agencies. The DNR is requiring cities to adopt several conservation measures before they will approve the Water Supply Plan. One of these measures is lawn sprinkling ban during the hours of highest water evaporation.

Another measure is changing the water rate structure to charge more for water use as the use increases. In order for the MDH to issue the city its 2011 Water Appropriations Permit, the city had to get the DNR approval of the Water Supply Plan.

Therefore, the city, like all other cities, had to institute a lawn sprinkling ban. The city bans lawn irrigation between the hours of 10 a.m. to 5 p.m. everyday. This ban is good common sense and has been widely practiced in other cities for several years.

3. Are my kids allowed to play in the sprinkler during the day?

Yes, but when the kids are not playing in the sprinkler, turn the sprinkler off.

4. Can I wash my car during the sprinkling ban hours?

Yes. Be sure to use a shut-off nozzle on your hose, do not waste water by letting it run freely out of the hose. The recommended greeng method of washing your car at home is to wash it on the grass.

Rinse the car off with a hose. In this way, you have used a minimum of water, and the dirty, soapy water will be filtered by the lawn instead of going directly into the city’s storm drain.

5. What if I water the garden using soaker hoses?

Soaker hoses are a great way to water your garden, shrubs, and trees. These hoses minimize the water lost to overspray, runoff, and evaporation. However, the sprinkling ban does not allow unattended watering from 10 a.m. to 5 p.m. each day.

6. Can I hand water my garden?

You may hand water your garden, however it is recommended you use a shut-off valve on your hose. A green recommendation is to use a watering can in stead of your hose.

7. What if I have new sod or am seeding my lawn?

The city will allow you to water your grass seed or new sod. While seed requires more consistent watering to keep it wet but without puddles, sod should be watered in the early morning, in the evening, and on very dry and hot days, at mid-day.

8. What happens if I violate the sprinkling ban?

The city will leave a notice on your door reminding you of the sprinkling ban the first time. However, further violations will result in a $25 administrative fine, and will double with each subsequent violation
within a 12-month period.

9. Who should be called if someone is violating the ban?

Call the city’s Engineering office at 651-554-3210 or the city’s Public Works Department at 651-554-3225.

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Library

Show All Answers

1. What's my PIN?

The standard PIN assigned is the last four digits of your telephone number as it appears in your customer account. If this PIN does not work, you can request that your PIN be sent through email. Or, you can come in to the library with additional identification, such as a driver's license, in order for us to check your record and furnish the PIN to you. You will then be free to change your PIN for security.

Request your PIN through email

2. Does the library have a public fax machine?

Yes! $1.00 per page, not including a cover sheet. The library does not receive faxes.

3. How much does it cost to print?

It costs 15¢ to print in B&W and 50¢ to print in color from our photocopier. The cost is 15¢ to print in B&W from our public computers.

4. Do you have a meeting room for public use?

Yes. Our meeting room is available for non-profit use and fits 10-12 comfortably. Contact the library at 651-554-3240 to make a reservation.

5. Does the library have free wifi?

Yes. Wireless internet access is available anywhere in the building. No password is necessary.

6. How do I get a library card?

Any resident of South St. Paul or Dakota County can apply in person to the South St. Paul or any of the Dakota County Library branches. Acceptable identification with current address is necessary.

Any of the following are acceptable for address identification:
• Driver's license
• State non-driver's ID
• Checkbook
• Recently postmarked bill (either non-label or window type)
• High school ID card

There is no fee charged for obtaining your first library card.

7. How many materials can I have checked out at one time?

Adult cards - 99 items
Children's cards - 49 items
*6 DVDs per card

8. How much does it cost to get a library card?

Your first library card is free! Replacement South St. Paul cards are $1.00 and replacement Dakota County cards are $2.10.

9. Are you part of Dakota County Library?

Yes and no. We are an independent city owned library. We have our own library board and are not part of a larger system. However, we do share a catalog with Dakota County Library, which means we share materials with them through a courier service. We also share digital resources such as eBooks and online databases.

10. Will you post my flyer at the library?

Yes, as long as the flyer is for non-profit purposes. We do not post for profit advertisements. All flyers must be approved and stamped at our front desk for posting in our lobby.

11. Do you offer proctoring services?

We no longer offer proctoring services. 

12. What is available on your public internet computers?

Windows 10, Internet Explorer, Firefox, Chrome, Microsoft Office (Word, Excel, PowerPoint, Publisher), Adobe Reader, Adobe Flash, Java.

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Library - Account Information

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1. Can I pay my fines online?

Yes, as long as your balance is over $5.00. Pay online

2. What's my PIN?

The standard PIN assigned is the last four digits of your telephone number as it appears in your customer account. If this PIN does not work, you can request that your PIN be sent through email. Or, you can come in to the library with additional identification, such as a driver's license, in order for us to check your record and furnish the PIN to you. You will then be free to change your PIN for security. 

Request your PIN through email

3. Can I renew materials?

Yes! Most materials are renewable, with the exception of Interlibrary Loan items, rental DVDs, high demand items and Lucky Day books. You can renew in person, by phone (651-450-2999) or online. More information on renewals

4. Can I use my South St. Paul Library card anywhere?

Upon registration, your South St. Paul card is good anywhere in Dakota County. You can also register your card in other library systems in Minnesota.

5. How many materials can I have checked out at one time?

Adult cards - 99 items
Children's cards - 49 items
*12 DVDs per card

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Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parks & Recreation

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1. How do I register for a Parks & Recreation program

You can register for Parks & Recreation in person at 125 3rd Avenue North in South St. Paul. We accept cash, check, Visa, Discover, American Express or MasterCard. Some program registrations can be mailed with check payment to the Parks & Recreation Department. Online registration is also available and is a convenient way to register for programs. VISA, Discover, American Express and MasterCard are accepted. Click on the Online Registration tab on the Parks & Recreation Department home page for instructions. You may need to contact our office for your household information, please call 651-366-6200.

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Planning & Zoning

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1. How do I find my property line?

Before installing a fence, creating new buildings, or doing landscaping, it is important to know where your property ends and your neighbor's property begins. Existing fences or trees are not an accurate way to gauge where a property line is.

There are a few ways to find your property lines:

1) Locate Your Property Markers Using A Metal Detector

Homeowners can use a metal detector to locate the iron monuments that are located in the four corners of their property. Specific instructions on how to locate these pins can be found here.

2) Hire A Professional Surveyor 

Surveyors make precise measurements to determine property boundaries. In addition to finding property markers, surveyors are able to replace property markers if they have moved from their correct position and create a legal surveyor of a property. Hiring a licensed surveyor is an easy and highly accurate way to determine where a property line is.  The Minnesota Society of Professional Surveyors has a list of surveyors that work in Dakota County. You can access this list here. After opening the page, please select "Dakota" in the list of counties served to find surveyors that work in South St. Paul.

If there is a dispute about property lines, homeowners are advised to obtain a legal survey by hiring a professional surveyor. Unfortunately, the City is not able to help resolve property line disputes.

2. Do I need a fence permit?

Yes, the City requires a fence permit for any new fence that is installed and for an existing fence that is being replaced or repaired. This permit ensures that any fence put up in South St. Paul meets the fence height, location, and material requirements found in Section 118-199 of the City Code.

Fence permit application can be found here: Fence Permit Application

Residents should be aware of the following fence requirements:

• Property lines must always be confirmed by the property owner prior to the installation of a fence. 
  • The City does not have service for finding your property pins. This can be done by the homeowner with the use of a metal detector. If you are unable to find your property pins, you will need to obtain a notarized consent form that is signed by your neighbors stating that they are ok with where you are placing your fence or have a survey of your property done.
• Fence Height Maximums
  • Front Yard
    • Fences made of wood or another approved material that is not 50% see-through- 3.5 feet maximum height.
    • Fences made of chain link, picket, wrought iron or another approved material that is 50% see-through - 4 feet maximum height.
  • Rear Yard
    • Rear yard fences can be up to 6 feet in height regardless of the material.
• Corner lots may have additional fence height restrictions. Please contact the Community Development Department  (651-554-3270) with questions about corner lots.
• Corner lot properties cannot place a fence within the visibility triangle area.  This applies to corner lots that abut an intersection or an alley that goes onto the main road. Please contact the Community Development Department (651-554-3270) with questions about visibility triangles.

3. How far back from the property line must I put my new garage?

If the garage is in the rear third of the property, it must be set back a minimum of three feet from the side property line, and three feet from the rear property line, unless the garage door opening faces towards the alley, when it must be a minimum of eight feet back from the rear property line. Please review the Site Plan handout for further information.

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Police

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1. May I have fingerprinting done at the South St. Paul Police Department?

Fingerprinting will be done only for residents of South St. Paul and those companies within the city of South St. Paul for a fee of $20. We are unable to provide fingerprint cards.

2. How do I request a copy of a police report?

Copies of police reports should be requested in writing. You may print out a copy of the South St. Paul Police Department Request for Police Data provided on this web site. Once the form is complete, submit it to the Department in person. Many reports are available at no charge.

The Police Department attempts to fill requests as soon as possible. However, information on some reports may be private or confidential. Therefore, the private or confidential information must be separated before copies can be released. As this process takes time, it may take up to 10 days to process requests.

3. How do I request a copy of my driving record?

Driving records may be obtained through the Department of Public Safety. Forms are available in the Police Department or you may contact the DPS directly at: (651) 215-1335. You may also visit the DPS website at: www.mndriveinfo.org.

4. How do I request a copy of my criminal history record?

You may request a printed copy of your own criminal history record by writing or visiting the BCA office. You will receive both public and private data. Written requests must include: full name with correct spelling, date of birth and any other names used, including maiden and former married names. Enclose a personal check, money order, cashier's check, certified or business check, for $8.00 made payable to the BCA. Include a self-addressed, stamped envelope. Response time for mail requests is approximately two weeks.

The mailing address for the BCA is: Minnesota Bureau of Criminal Apprehension, Criminal Justice Information Systems - CHA, 1430 Maryland Avenue East, St. Paul, Minnesota 55106.

The BCA telephone number is: (651) 793-2400.

Lobby hours are 8:15 a.m. - 4:00 p.m. Monday through Friday. The lobby is closed on holidays. Please come prepared with an acceptable form of identification, i.e., driver's license. Fingerprints may be required to verify your identity. There is no fee charged to view your record.

5. Does South St. Paul have a snow emergency route?

The City of South St. Paul does not have emergency snow routes. However, all publicly owned and maintained streets and alleys will be plowed curb-to-curb for snowfalls of 2" or more. Once city crews have completed plowing the initial curb-to-curb routes, the Police Department is notified to begin tagging cars (snowbirds) which were not moved during the initial (first pass) snowplowing operation. Tagged (cited) cars that are not moved will be towed beginning at 9:00 a.m. the next morning so city crews can complete curb-to-curb plowing of the city streets.

To receive a notification to your e-mail account or a text message to your cellular phone, complete the “Snowbird Notification” form provided on this website.

6. My car was towed. Who do I contact?

All vehicles towed by the South St. Paul Police Department are taken to South East Towing, 7401 Dickman Trail, Inver Grove Heights, Minnesota. You may contact South East Towing at: (651) 451-9721.

7. What are the curfew times for South St. Paul?

Under 12: Sunday - Thursday 9:00 p.m. - 5:00 a.m.
Friday & Saturday 10:00 p.m. -m 5:00 a.m.

12 – 14: Sunday - Thursday 10:00 p.m. - 5:00 a.m.
Friday & Saturday 11:00 p.m. - 5:00 a.m.

15 – 17: Sunday - Thursday 11:00 p.m. - 5:00 a.m.
Friday & Saturday Midnight - 5:00 a.m.

8. I'm having an issue with feral cats. Who can I contact?

The Police Department does not respond to calls regarding feral cats. There are a number of non-profit organizations available who may be willing to take them. Some organizations are:

Animal Ark: (651) 772-8983
Feline Rescue: (612) 423-2689
Pet Haven: (952) 831-3825
Stray/Feral Cat Rescue: (651) 766-6754/(651) 486-7522
Woodbury Humane Society: (763) 412-4969

Be advised these organizations may charge a fee for the cat removal.

9. Does the South St. Paul Police Department complete car seat inspections?

Car seat inspections are conducted once a month. You may contact Officer Bishop at (651) 554-3300 for the exact date and to schedule an appointment.

10. Where are the warning sirens located in South St. Paul?

South St. Paul has five (5) warning sirens to signal bad weather. They are located at:
1st Avenue South/Warburton
17th Avenue North/3rd Street North
18th Avenue South/Alice Court
City Hall (125 3rd Avenue North); and
Kaposia Park (1028 Wilde Avenue).

11. How many dogs does the City allow each residence to have?

Sec. 15-7 of the City Ordinance states "There can be no more than one dog, six months of age or older, for each 2,500 square feet of lot area comprising the premises for the dog."

12. How many cats does the City allow each residence to have?

Sec. 15-8 of the City Ordinance states "There can be no more than four cats, six months of age or older on any residential premises within the city."

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Public Works - Water - About Our Water

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1. What is the hardness of South St. Paul Water?

The level is typically 18 grains or 307 parts per million hardness.

2. What should I know about a water treatment system?

It is important you are made aware that false claims, deceptive sales pitches, or scare tactics have been used by some water treatment companies. Every person has a right to decide what is best for themselves and their family, and you may choose to install additional water treatment to further lower the levels of contaminants of emerging concern, chlorine, and other chemicals in your water. However, you should be extremely cautious about purchasing a water treatment system. If you are considering the purchase of a home water treatment system, the Minnesota Department of Health (MDH) recommends the following:

• Make sure the treatment system/device you are considering is certified to achieve the results being claimed. Reliable certifiers include: NSF International, Underwriters Laboratories (UL), and the Water Quality Association (WQA).
• Make sure the treatment system/device actually addresses whatever issue you are concerned about – no one system will treat all water quality problems.
• Work with a reputable water treatment company.
• Verify that the installation is done by a licensed plumber or licensed water conditioning contractor (as required by state law). Such plumbers and contractors are licensed through the Minnesota Department of Labor and Industry (http://www.dli.mn.gov/ccld/PlumbingLookup.asp).
• Compare water treatment systems and prices.
• If you live in a city, contact your local water system for more information regarding your water quality.
• If you are contacted by a company to test your water and they say they are working with the city or a state agency, ask for their contact person at the city or state.
• Make sure you understand how to properly use and maintain the system; otherwise it may not work properly and, in some cases, can even make your water quality worse. Be wary of companies claiming their system is maintenance-free.

Beware of any sales pitch that involves one or more of the following:
• Reciting a list of recent groundwater contamination problems across the state, regardless of whether the contamination actually affects the resident or not.
• Conducting a series of in-home “water quality tests” that the salesperson claims indicate the presence of contamination, when in fact they may simply indicate the presence of naturally occurring minerals in the water.
• Misrepresenting state and federal drinking water standards, claiming the resident’s water exceeds those standards, and implying the water is unsafe to drink.
• Offering a “one-time only” offer of a water treatment system at a “greatly reduced” price, when in fact the systems may be sold at inflated prices.

Anyone who believes they have been provided false or misleading information or that they have been subjected to unfair or high-pressure tactics in the course of a sales visit should contact the Minnesota Attorney General’s office Consumer Complaints division at 651-296-3353 or 800-657-3787 or online at: http://www.ag.state.mn.us/Office/Complaint.asp

MDH has more information about drinking water and home water treatment systems on their website at:
http://www.health.state.mn.us/divs/eh/wells/index.html
http://www.health.state.mn.us/divs/eh/water/factsheet/com/pou.html

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Public Works - Water - Water Meter Replacement

Show All Answers

1. Why is my water meter being replaced?

Water meters and their registers often lose accuracy as the age. therefore, they must be replaced every 20 to 25 years. In addition, the new sytsem will include new water meter technology that will save labor time, ensure accuracy, and minimize the need for utility employees to go on the private property of residents.

2. How does the new radio read device work?

The new water meter transmits a radio signal that is picked up by a City water meter reader as the reader drives by with a special reading device.

3. Where is my water meter located?

Most water meters are located about three feet off the floor in the basement of your home. It is usually located on the wall facing the street.

Water meters can sometimes be found in pits in older homes. The meter is not located outside. If you have a basement that has been finished, occasionally meters have been placed behind walls, in cabinets or other remodeled areas.

In some new condominiums, individual water meters are located in a utility room on the first level.

4. What does my meter look like?

Your current water meter is a device with a round face attached on each side to your water pipes. The face has dials and the numbers on the bottom read like a car odometer.

Your new meter will have a digital face without dials, and you will not see a meter reading unless you shine a flashlight into the light sensor.

5. What exactly will be installed at my property?

Your existing water meter will be replaced with a new water meter that contains a radio transmission device. It transmits the reading and a unique ID from the meter to a receiver that the meter reading staff uses.

6. Does my meter have to be exchanged?

Yes. The new meter is required for future billing.

7. What if I don't want my meter changed?

This is not an option; all meters will be changed.

8. How much will the new meter cost me?

There is no charge to individual customers for the meter replacement with the standard antenna. The new meters are an investment in our infrastructure that will improve billing efficiency and customer service.

If you are interested in alternate meter options, there are additional charges. Alternate Metering Options

9. Do installers need to come inside my house?

Yes, the water meter is located inside the home.

10. What will they do inside my house?

Installers will remove the old meter, install the new meter and clean up the area, if needed. Installers will have you sign a digital reader acknowledging the new meter has been installed, and provide you with an emergency phone number in the event you have questions or concerns after the installation.

11. Do I have to be present for the installation?

For your peace of mind, we require that an adult be present during the installation. The installer will not enter your home unless authorized to do so by someone 18 years old or older. The installer will not enter your home if your children are alone.

12. What if I am a tenant and do not own this property?

If you are a tenant, you will be asked to provide the installer with access to the meter. We also ask that you notify the owner of the property about the notification letter you received.

13. I am an owner and have tenants, but I do not reside at the property. What should I do?

If you have tenants but do not reside on your property, you are responsible for calling the installer for an appointment and for providing access to the meter.

14. Who will install the new system?

The City of South St. Paul has contracted with Ferguson Waterworks to install the new meters. The firm was selected via competitive bidding.

All Ferguson waterworks installers have completed training and background checks and will have photo identification, wear identifiable uniforms, and drive marked vehicles.

If you have any questions about the person at your door, please call 1-866-241-0323 to verify the identity.

15. When will the new water meter be installed in my home?

You will receive a letter asking you to call Ferguson Waterworks to schedule an appointment. You can schedule this appointment at your convenience, Monday through Saturday. Some evening appointments are available. Installation appointments will be scheduled in two-hour windows of time, for example, 8:00 a.m. - 10:00 a.m.

PLEASE DO NOT CALL to schedule an appointment until you receive a letter asking you to do so.

All installations are planned to be completed in 2013.

16. What hours can you offer me?

Installers are available Monday-Saturday 8:00 a.m. to 7:00 p.m. The schedule office is open Monday - Friday 7:30 to 5 p.m. should you need to re-schedule. The number is 1-888-818-8836 or you can schedule online at www.fergusonscheduling.com. Schedule online

17. What if I need to reschedule an appointment?

You will need to contact Ferguson Waterworks prior to your scheduled appointment day. The scheduling office is open Monday-Friday 7:30 a.m. to 5 p.m. should you need to re-schedule. The number is 1-888-818-8836 or you can schedule online at www.fergusonscheduling.com.

Schedule Online

18. When will this work be performed?

The project will be done throughout 2013. In most cases, the transition will be completely transparent and will not affect residents. The majority of the work will be performed during normal working hours of 8:00 a.m. - 5:00 p.m., Monday through Friday. however, arrangements for evening or Saturday installation will be available.

19. I own a business. Whom do I call to schedule an appointment?

The procedure for small commercial and residential water meters will be the same for scheduling purposes. Larger meters will require additional time with installers working to limit interruption of services.

20. How long does it take to install the service?

A typical residential installation will take less than 30 minutes, depending on how easily the installer can access your water meter. Ferguson Waterworks asks that you please be at home during the scheduled time.

For large commercial meters, significantly more time may be required.

21. How do I know who is authorized to do the work?

The City of South St. Paul has contracted with Ferguson Waterworks to conduct this service. They will be driving marked vehicles, wearing photo identification, and wearing uniforms.

22. Will my water service be interrupted during the installation?

The installer will turn off the water on either side of your old meter during the installation. A typical installation should take 30 minutes and the water will be turned back on when completed. In some cases, other repairs may be necessary, resulting in a longer interruption of service.

Once water service is restored, the installer will attempt to purse any air trapped in the service line. If some air is left in the line, you may notice a sputtering sound the first time you operate a fixture. This should only last a few seconds and will not cause any harm. The first few gallons of water may be discolored.

You can remove any additional air trapped din your line by running your cold water for a few minutes. Typically, the faucet on your laundry room tub can be opened to flush out trapped air.

23. What if the valves won't work or a valve is broken during installation?

The installers can freeze the inlet pipe long enough to replace the meter. If the water needs to be turned off at the stop box, this may involve rescheduling the appointment. If the valve is broken by our installer, it will be replaced.

24. May I change the valves while the water is off?

No.

25. How much room do installers need?

If possible, 3 foot by 3 foot is needed.

26. What if there is something in front of or blocking the meter?

Please plan to have clear access to the meter when the installer arrives.

The water meter is the property of the City of South St. Paul and homeowners are obligated to provide clear and unobstructed access to the water meter.

If there are boxes or stored items in the way, these items must be cleared prior to the arrival of the meter installer. The installer is not allowed to move your personal items and this may delay the installation process.

If, for any reason, the water meter has been covered by drywall or paneling, it is the homeowner's responsibility to ensure that the meter is accessible.

It is your responsibility to make sure that the meter is completely accessible and the area is well lit.

27. What if there is a leak at the meter or any other problem after the meter is replaced?

The installer will explain procedures for problems prior to leaving a residence. You will be provided with an emergency phone number to call should any problems arise.

28. Can I cover up my meter after the install?

The meter needs to be accessible at any time. If you have done renovation work, your meter still needs to be accessible. This could be an access panel or other means of accessing it.

29. Is there any special care or maintenance that I need to do to my new meter?

No, your meter does not require any maintenance by the homeowner.

However, you should be careful not to damage the meter or allow temperatures in your basement to drop to levels that would freeze the meter during the winter months. be especially careful of your meter freezing if you have renovated and your meter is now behind a wall or panel.

You will be charged for replacing the meter if it should freeze or be damaged.

30. How will this affect my service?

There will be interruption of service for a few minutes during the change.

31. When was the last utility-wide meter replacement project?

Most meters were replaced in the mid-to-late 1980s.

32. Will I pay more for water because of the change?

No, your water rate will not change at the time the new meter is installed. Any future water rate increases/decreases will be the result of budgeting decisions.

33. Does this mean my bill will be increasing?

Not necessarily. In come cases, your bill may increase, but only if your current meter is under-registering usage. Presently the majority of residents are paying for the water they actually use, while a few residents are only paying for a portion of the water. This condition is not fair to all customers. The new system will ensure fairness and equality for all the residents and businesses from this point forward.

34. Will the appearance of my monthly bill change?

No.

35. What will be the time frame for future bills?

Bills will continue to be generated monthly for monthly accounts and quarterly for quarterly accounts.

36. How accurate are the readings from the radio transmitter?

Meter readings obtained over radio frequency transmissions are 100 percent accurate.

37. How often will you read my meter?

Your meter will be read at the same interval as it is now. If you receive a monthly bill, your meter will continue to be read monthly. If you receive a quarterly bill, your meter will continue to be read quarterly.

38. What if I need a meter reading between regular readings?

You can take a reading of the water meter yourself at any time.

39. What if I disagree with the reading?

You can take a reading of your meter at any time to compare to the bill.

40. Do the new meters have any other benefits for me?

Yes! We'll eliminate the need for manually reading meters. Accuracy will improve. In addition to speed and reliability, we won't have to enter your home, except for period maintenance or replacement of system components, when needed. Physical reads at your residence will not be required. The new meters also have the ability to detect a possible leak in your water system. 90 day usage information on a daily basis will also be available from the new system.

41. How is this project being funded?

Funding for this $1.6 million project is from the City's Water Utility Fund.

42. How secure is the data/information that will be transmitted?

Because of the equipment and frequencies being used, the information would be extremely difficult for unauthorized acquisition or hacking.

43. Will I be able to read y own meter?

Yes, the new meters will have a digital display so meters can be read manually.

44. What if we have a leak after the meter is installed?

The installers will make every effort to dispatch service personnel as quickly as possible to determine the cause of the leak and to take appropriate action. When your meter is installed, you will receive a phone number to call if there are any concerns or emergencies regarding the meter.

45. How do I know that you have my reading and not someone else's?

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique identification number is compared to your account record to ensure that there is a match.

46. Is there a hazard from the radio transmitter in my home?

Neptune, the manufacturer, states the radio devices comply with FCC Part 15.247 Regulations.
More information from Neptune

47. Is there anything hazardous inside the equipment?

No, only ordinary electronics and batteries are inside the equipment.

48. Will the radio interfere with my television, cordless phone, or pacemaker?

The transmitting devices operate in compliance with FCC 47 CFR Part 15 regulations, which require coexistence with other Part 15 certified devices. Within the 902-928 MHz frequency band, operation is limited to frequency hopping, direct sequence spread spectrum, and digital modulation intentional radiators. This rule facilitates multiple devices operating in the same location. This includes devices such as security systems, pacemakers, cell phones, and cordless phones. The meter/radio’s transmit signal is of very short duration (7 milliseconds), which further decreases the potential to interfere with other devices. For comparison, 7 milliseconds equates to approximately 1 minute per day of transmission time.

49. Is this system monitoring how many people are in my house?

No, this equipment does not monitor how many people are in the house or any personal activity. It is only capable of collecting the reading from the water meter and transmitting it to the receiver.

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Recycling

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1. Need a Recycling Bin?

You must contact your garbage hauler to obtain a bin; haulers provide bins for their residential and commercial customers.

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Recycling - Compost Site

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1. Do I have to bring my leaves in a bag to the Compost Site?

No. You do not need to bring your leaves or grass in bags. You can bring your yard waste in by the trailer or truck load.

2. Where can I get compost materials?

You can get free compost at the City's compost site during the same hours the site is open.

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South St. Paul Municipal Airport

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1. How do I let someone know about noisy airplanes?

You can either call us at 651-554-3350, or you can use the "Noise Complaint" button at the bottom of our webpage.  This button will direct you to a form that you can fill out.  It will then be sent to airport management staff.  If you want to be contacted, please ensure that you fill out your contact information.

2. What are your hours of operation?

Our Hours of operation are:

Monday - Friday -- 0800 - 1630 (8:00 AM to 4:30 PM)

Saturday -- 1100 - 1830 (11:00 AM - 6:30 PM)

Sunday --  0900 - 1530 (9:00 AM - 3:30 PM)

3. When can I get fuel?

Our fuel is Self Serve.  The fuel points are open 24/7/365.  We have credit card readers at the fuel point.  We accept most major credit cards.  

4. When is the museum open?

The Commemorative Air Force Museum is open Wednesdays and Saturdays 1000 - 1600 (10:00 AM - 4:00 PM). their website is: Commemorative Air Force Minnesota Wing

5. When are the Hangar Dances?

They are usually in June and September.  Please go to the Commemorative Air Force Website, or call them at 651-455-6942,  for more information.

6. What is your hangar availability?

At the current time we do not have any open City owned T-Hangars.  We have a wait list that you can add your name to.  We cannot forecast the length of time you will be on the list before you get a call.  We can take your contact information and pass it along to the hangar owners on the airfield.  One of them might be able to rent you a spot in their hangar.  If you think you would like to do that, please use the contact form.  Ensure that you have your name, phone number, email address, and type of aircraft (high or low wing).

7. How can I get access to the airport

If you need an access card, please come to the airport office located at 1725 henry Ave, South St. Paul, MN 55075 during normal business hours.  We will be more that happy to get you a gate card.  The fee for a card is $21.43 (tax included).  If you only want to walk out and see some aircraft, you can come to the office and walk out onto the ramp area.

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Wakota Arena

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1. Are rental skates available?

We have a wide variety of sizes available in both figure and hockey skates. Quantities are limited. There is a $2.00 fee for each rental, and the skates may not be taken out of the building.

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Water Utility Billing

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1. Where is my water meter?

Your water meter is located inside. It can be found in the basement where the water main enters your home. It is important to know where your main enters your home because this is also where a main shut-off valve is located.

2. How often do I get a bill?

The City bills customers on a quarterly basis.

3. How do I know if I have a leak?

You cannot always tell if you have a leak. Reading your meter last thing at night and first thing in the morning, will show if water was used. If water was used you should know where it is going. If the meter reading increased you may have a leak.

4. Why is my bill high?

Billings are based on actual water consumed. Meters do not run fast. When a meter malfunctions it does not record the water flowing through it. It is possible that you may have a leak.

5. Can I make payment arrangements?

No. Water and sewer billings must be paid within thirty days or a penalty of 5% will be added to the balance of the bill.