Will my water service be interrupted during the installation?
The installer will turn off the water on either side of your old meter during the installation. A typical installation should take 30 minutes and the water will be turned back on when completed. In some cases, other repairs may be necessary, resulting in a longer interruption of service.

Once water service is restored, the installer will attempt to purse any air trapped in the service line. If some air is left in the line, you may notice a sputtering sound the first time you operate a fixture. This should only last a few seconds and will not cause any harm. The first few gallons of water may be discolored.

You can remove any additional air trapped din your line by running your cold water for a few minutes. Typically, the faucet on your laundry room tub can be opened to flush out trapped air.

Show All Answers

1. Why is my water meter being replaced?
2. How does the new radio read device work?
3. Where is my water meter located?
4. What does my meter look like?
5. What exactly will be installed at my property?
6. Does my meter have to be exchanged?
7. What if I don't want my meter changed?
8. How much will the new meter cost me?
9. Do installers need to come inside my house?
10. What will they do inside my house?
11. Do I have to be present for the installation?
12. What if I am a tenant and do not own this property?
13. I am an owner and have tenants, but I do not reside at the property. What should I do?
14. Who will install the new system?
15. When will the new water meter be installed in my home?
16. What hours can you offer me?
17. What if I need to reschedule an appointment?
18. When will this work be performed?
19. I own a business. Whom do I call to schedule an appointment?
20. How long does it take to install the service?
21. How do I know who is authorized to do the work?
22. Will my water service be interrupted during the installation?
23. What if the valves won't work or a valve is broken during installation?
24. May I change the valves while the water is off?
25. How much room do installers need?
26. What if there is something in front of or blocking the meter?
27. What if there is a leak at the meter or any other problem after the meter is replaced?
28. Can I cover up my meter after the install?
29. Is there any special care or maintenance that I need to do to my new meter?
30. How will this affect my service?
31. When was the last utility-wide meter replacement project?
32. Will I pay more for water because of the change?
33. Does this mean my bill will be increasing?
34. Will the appearance of my monthly bill change?
35. What will be the time frame for future bills?
36. How accurate are the readings from the radio transmitter?
37. How often will you read my meter?
38. What if I need a meter reading between regular readings?
39. What if I disagree with the reading?
40. Do the new meters have any other benefits for me?
41. How is this project being funded?
42. How secure is the data/information that will be transmitted?
43. Will I be able to read y own meter?
44. What if we have a leak after the meter is installed?
45. How do I know that you have my reading and not someone else's?
46. Is there a hazard from the radio transmitter in my home?
47. Is there anything hazardous inside the equipment?
48. Will the radio interfere with my television, cordless phone, or pacemaker?
49. Is this system monitoring how many people are in my house?